OneView — Refund and Cancellation Policy

Last updated: November 12, 2026

This policy explains how cancellations and refunds work for OneView Pro, the optional monthly subscription of the OneView app. The free version of OneView requires no payment.

1. Who processes your payment

OneView Pro is sold only as an in-app purchase through the Apple App Store or Google Play. Your payment is processed by Apple or Google, not by the developer. The developer never receives your payment details and cannot charge, refund or cancel a store payment directly.

2. Cancelling your subscription

You can cancel at any time. Cancellation stops the next renewal; you keep OneView Pro until the end of the period you have already paid for, and you are not charged again.

iPhone: Settings → your name → Subscriptions → OneView → Cancel Subscription. You can also open "Manage subscription" from the OneView Pro screen in the app.
Android: Google Play → profile icon → Payments and subscriptions → Subscriptions → OneView → Cancel.

To avoid being charged for the next month, cancel at least 24 hours before the end of the current period. Deleting the app does not cancel the subscription.

3. Refunds

Because payments are handled by the stores, refund requests are reviewed and decided by Apple or Google under their own policies:

App Store: request a refund at reportaproblem.apple.com, or see Apple's refund help page.
Google Play: request a refund from your order history or see Google Play's refund policy. Google Play usually allows refunds requested within 48 hours of purchase.

Partial refunds for unused days of a period are not provided by the developer, unless required by law or granted by the store.

4. Right of withdrawal (EU and UK)

If you live in the European Union or the United Kingdom, you may have a 14-day right of withdrawal for digital purchases. By subscribing, you ask for OneView Pro to be made available immediately; access to the paid features starts as soon as the purchase is confirmed. Where the law still gives you a right of withdrawal, you can exercise it through the store you purchased from, using the refund links above.

5. Problems with your subscription

If you were charged but OneView Pro is not unlocked, open the OneView Pro screen in the app and tap "Restore purchases" while signed in with the same Apple ID or Google account. If the problem continues, contact us with the date of purchase and the store you used (do not send payment details).

6. Price changes

If the price of OneView Pro changes, Apple or Google will notify you in advance, and where required ask for your consent, before the new price applies to your subscription.

7. Contact

For any question about this policy, please open an issue on the project's GitHub repository: github.com/lixnew2/OneView/issues.